Welcome to Helix Wireless support center

SmartSIM™

Can I use SmartSIM™ in any IoT device?How does SmartSIM™ differ from a regular SIM card?How does SmartSIM™ provide global coverage?What are the benefits of using SmartSIM™?What is SmartSIM™?How do I manage and monitor SmartSIM™?Can I switch between different network operators with a SmartSIM™?How secure is SmartSIM™?

Orders and Billing

How do I place an order with Helix Wireless?How is tax calculated?Can I receive one invoice for all of my services?Are financing or installment options available?

SOLO Platform

What support is available for integration or custom development needs?Can I integrate third-party applications or systems with Solo?Does SOLO support billing integration?How scalable is SOLO?Does SOLO support multi-user and role-based access?What is the SOLO Platform?What types are devices are supported by SOLO?

Roaming and Coverage

How does SmartSIM™ decide on network preference in case of network conflict or overlap?Are specialized plans available for IoT applications demanding high data throughput across borders?What's the extent of Helix Wireless's network coverage?How does Helix facilitate global IoT coverage without roaming?